1. Data Controller
The controller responsible for the processing of personal data on this website is:
consenso GmbH
Viaduktstrasse 42, 4051 Basel, Basel-Stadt, Switzerland
Email: info@consenso-solutions.ch
Concept, design & implementation:
hold2wonder
Kreativagentur, Hauptstrasse 80, 4133 Pratteln
2. What Data We Collect
We process the following categories of personal data:
- Contact information: name, company, email, phone number — collected through forms when you request a consultation or download materials.
- Communication content: messages and attachments you send us.
- Technical data: IP address, browser type, device information, pages visited, referrer URL — collected via server logs and analytics.
- Project data: business information you share during engagements, including system configurations and access credentials required to deliver our services.
3. Purposes and Legal Bases
We process personal data for the following purposes:
- Responding to inquiries and providing the services you request (contractual necessity).
- Managing customer relationships, sending project updates, and invoicing (contract performance and legitimate interest).
- Improving our website and services through analytics (legitimate interest, with consent where required).
- Complying with legal obligations under Swiss and EU law.
4. Data Sharing
We share personal data only with carefully selected processors and partners that support our operations, including hosting providers, email services, and analytics tools. Where data is transferred outside Switzerland or the EU/EEA, we ensure adequate safeguards (e.g., Standard Contractual Clauses).
5. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, or to comply with legal obligations (typically 10 years for accounting records under Swiss law).
6. Your Rights
Subject to applicable law, you have the right to access, rectify, or erase your personal data, restrict or object to processing, and request data portability. To exercise these rights, contact us at info@consenso-solutions.ch. You may also lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local supervisory authority.
7. Cookies and Tracking
We use cookies and similar technologies as described in our Cookie Policy. You can manage your preferences through your browser settings.
8. Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. No system is fully secure; we will notify affected individuals of any data breach as required by law.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated revision date.
10. Contact
Questions about this Privacy Policy can be sent to info@consenso-solutions.ch.