Do you work with our existing cloud providers?

Yes. We work with AWS, Azure, GCP and common on-prem/hybrid setups, and operate within your existing environment.

How does the transition into support work?

We start with a handover phase: system discovery, documentation and a joint trial run before your chosen support tier goes live.

Can we combine support & DevOps?

Yes, that's the typical setup. Support tiers and DevOps services can be freely combined and scale with your operations.

How are SLAs defined?

Jointly, based on the criticality, response times and business hours of your systems — documented in the support contract per tier.

Let's go!

Support & DevOpsas stable operations

Software is only as good as its operations. CONSENSO TECH combines support organisation, DevOps expertise and monitoring into one service that minimises outages, speeds up deployments and takes the load off your teams.

Compare support options

Support tiers from basic to enterprise with clear response times

DevOps services incl. CI/CD, infrastructure as code & automation

Monitoring, logging & alerting — catch problems before users feel them

Maintenance models that match your applications' lifecycle

Our tiersto support enterprise SLA

Support tiers from email support to enterprise SLA

Compare support tiers

Bronze

For basic support

Channel: Email
Hours: Business hours (Mon–Fri, 9 am–5 pm)
SLA: Response within 24 h
Ideal for: smaller teams, non-business-critical applications

Silver

For professional

Channels: Email & ticketing system
Hours: extended business hours
SLA: Response within 8 h
Reporting: monthly overview of tickets & availability

Gold

For premium use

Channels: Email, ticketing system, phone
Hours: 24/7 for critical incidents
SLA: Response within 1 h for P1 incidents
Includes: Proactive monitoring & regular review meetings

Platinum

For enterprise use

Channels: Dedicated support team
Hours: Integrated into your change & release processes
SLA: Custom SLAs & on-call arrangements
Ideal for: Joint reporting & continual improvement

Our servicesDevOps services

End-to-end approach to DevOps services

Infrastructure Management

Building & operating cloud infrastructure (AWS, Azure, GCP or hybrid)
Infrastructure as code (e.g. Terraform)
Security hardening, network design, scaling & cost optimisation

CI/CD Pipeline Management

Automated build, test and deploy processes
Multi-environment strategies (dev/staging/prod)
Rollback strategies & zero-downtime deployments

Monitoring & Observability

Application performance monitoring (APM)
Infrastructure metrics, logs & traces
Dashboards & alerts with clear escalation paths

Database Operations

Performance tuning
Backup strategies & restore testing
High availability & security configuration

Maintenance models for your applications

Active development

For actively evolving solutions with ongoing feature updates, optimisations & security fixes.

Maintenance mode

Stable applications with little need for change. Focus on security updates and compatibility.

Keep-It-Alive

Legacy systems being phased out in the medium term but still business-critical today. Emergency fixes & migration planning.

Metricswe aim for

0%+

Availability for defined systems

0 minutes

average response time to critical alerts (depending on SLA)

Faster deployments through automated pipelines

Transparent

Transparent reports on incidents, availability & changes

FAQs

Support & DevOps FAQ

No. We can take on selected applications or sub-areas (e.g. just monitoring, just CI/CD) and work closely with your internal IT team.